Support
We understand that the support of a Business Intelligence solution is as important as the solution itself. That´s why we offer both Standard software maintenance and tailored application Support that meets our customers requirements.
The Usual Problem
We have discovered over the years that it is frustrating to a customer who needs to ask “How do I” type questions and is told “That is not support it is consultancy”. Especially when the customer knows that a consultant could answer the query very quickly and they do not want to book a whole day for such a quick question / resolution. What usually happens therefore is a customer will stack up several of these requests and finally book a days consultancy hoping that they will receive value for money in keeping the consultant busy all day.
A Tailored Flexible Package
The TrustedBI Application Support offering allows our customers to ask any type of question regarding the Business Intelligence solution that has been implemented. With every solution TrustedBI deliver we produce thorough documentation which allows our Application Support staff to know everything there is to know about your environment. A question can be a quick “How do I” type question regarding the implemented solution or application to the installation of a new service pack.
A support package that fits your requirement.
All questions are logged and if a question only takes 10 minutes to ask and resolve then that is all will be utilised from the Application Support units. Support units can be ´topped up´ at anytime and we will carry over unused units to the following year. We will also provide you with a utilisation summary every quarter.
TrustedBI provide us with the most flexible Support Model we have ever come across
What our clients are saying ...