Support

TrustedBI understands that customers purchase consultancy and solutions in order to achieve an end result. Without effective support customers may struggle to maintain the value of their investment. TrustedBI offers a range of support services to meet the needs of our customers:

Product support

TrustedBI has highly training technical staff to support the tools and solutions you have purchased.

• Dedicated email and telephone support
• access to global resolution database
• comprehensive back-up from manufacturers

Application support

Applications written by ourselves or you are critical to the benefits you derive from the underlying tools. Support of these applications to ensure they continue functioning is key.

• Increases system availability
• Rapid resolution of issues
• Assistance “on demand”
• Maximise the value from your existing BI investment

Customer & Knowledge support

Maintaining the knowledge and continually development of that knowledge in both technical and end-user communities will bring considerable benefits in the long run

• Ensure productivity remains high
• Increase end-user satisfaction and value
• Assist corporate compliance
• Continual improvement programs

Bespoke support

Offerings can be developed to accommodate your specific requirements, either as a combination of the services above, or specifically designed to meet your particular requirements.